Policies

1. Acceptance of Terms

By accessing and using the Dell Warranty Services website and applications, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Service Description

Dell Warranty Services provides information and assistance related to Dell product warranties. Our service allows users to check warranty status, purchase warranty extensions, and request warranty-related support.

3. User Accounts

Some features of our service require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account and to update your information to keep it accurate and complete.

4. User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Interfere with the operation of our services
• Upload or transmit viruses or other malicious code
• Attempt to gain unauthorized access to our systems

5. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by Dell Warranty Services or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6. Limitation of Liability

To the fullest extent permitted by law, Dell Warranty Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

7. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Your continued use of our services after such modifications constitutes your acceptance of the revised terms.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Warranty Service Cancellations

We understand that circumstances change. Our cancellation policy is designed to be fair and transparent.

Refund Processing

Once your cancellation request has been approved:

• Refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• You will receive a confirmation email once the refund has been processed.

Non-Refundable Items

The following are not eligible for refunds:

• Warranty services that have been partially or fully utilized.
• Administrative fees associated with warranty processing.
• Services purchased as part of a promotional bundle, unless specified otherwise.

Special Circumstances

We evaluate requests for exceptions to our standard policy on a case-by-case basis. Please contact our customer service team if you believe your situation warrants special consideration.

1. Introduction

At Dell Warranty Services, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and billing address.
• Technical Information: IP address, browser type, device information, and cookies.
• Dell Product Information: Service tags, product models, purchase dates, and warranty details.
• Usage Information: How you interact with our website, which pages you visit, and which features you use.

3. How We Collect Information

We collect information through:

• Direct interactions when you create an account, purchase services, or contact us.
• Automated technologies such as cookies and similar tracking technologies.
• Third parties, including Dell Inc., when you authorize such data sharing.

4. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Process transactions and send related information.
• Respond to your inquiries and provide customer support.
• Send administrative information, such as updates to our terms or privacy policy.
• Send marketing communications (with your consent where required by law).
• Protect against fraudulent or illegal activity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf.
• Dell Inc. and Affiliates: To facilitate warranty verification and service provision.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access your personal data.
• The right to correct inaccurate personal data.
• The right to erasure of your personal data.
• The right to restrict or object to processing of your personal data.
• The right to data portability.
• The right to withdraw consent.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@dellwarranty.com.